Meet four practices reducing everyday pressures through the use of technology

Article posted on 18th October 2018

Health and social care



We understand the range of everyday challenges faced by general practice. We also know that technology can help to ease some of these pressures. 

From clinical software and social media to back-office systems and Patient Access, there's a range of technological solutions available to help make practices operations simpler, faster and less stressful. Whilst each solution has its own benefits, together they're much stronger. When used together, technological solutions make it easier to reduce the everyday pressures on your practice staff and improve patient experience by helping you to provide more joined-up healthcare. 

"The NHS is straining at the seams. Technology has got to be the way forward."

Dave Cholton, patient and health champion, Alvanley Family Practice

While offerings like EMIS Web make it easier for clinicians to access, view and edit relevant patient information at the point of care, patient check-in is simultaneously relieving pressure at reception. Patients can check-in at separate kiosks and receive updates on their booking, leaving reception staff free to deal with other urgent calls and enquiries. Meanwhile, back-office solutions like Docman 10 and Docmail make it easier for your admin staff to keep on top of administrative tasks and free up more time for patients.

We’ve been speaking to four practices who’re making the most of a range of technologies to provide stronger, more joined-up healthcare. In our documentary series, you can hear from practice managers, receptionists, patients and more about how technology has helped make their interactions with the practice easier.

Find out more about how each practice is using technology by watching our documentary episodes below.

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Patient check-in

Our integrated and user-friendly check-in solution allows patients to notify you of their arrival without having to speak to a receptionist. It supports you to:

  • streamline care with automatic updates in your clinical system
  • reduce congestion by cutting queues at reception
  • improve the patient care journey and experience. 

Engineering services

Providing the best knowledge and expertise for effective general, large scale and emergency IT support

  • Working as part of your team to help achieve your IT strategies
  • Reliable support so you can focus on looking after your patients


Our award winning intranet solution streamlining your back office admin tasks and document management

  • A centralised source for all your key document and compliance areas
  • User-level access and full audit trails for better ways of working

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