Penrose Surgery is using technology to triage more effectively, provide more specific patient care and reduce everyday pressures

Article posted on 8th October 2018

Health and social care

Technology is a key driver for the team at Penrose Surgery who’re always looking for new ways to help support their practice. This is because technology has already benefited Penrose Surgery and their patients in a number of ways, from freeing up space to improving triage and increasing patient accessibility.

Staff at the practice use EMIS Web on a daily basis, with practice manager Sunil Gupta calling it “the cornerstone of our operating system here at the practice.”



"With Patient Access, patients can view their records online, book appointments and order repeat prescriptions."

Naveen, data quality manager, Penrose Surgery

The introduction of Patient Access has helped to engage patients in the management of their health, allowing them to arrange their appointments and order repeat prescriptions online. Doing so has helped to reduce the everyday pressure on the practice’s reception team, allowing them to focus on urgent calls and other important tasks.

“Digitisation of the medical records has freed up a significant amount of space and we’ve been able to re-purpose this space quite easily.”

Sunil Gupta, practice manager, Penrose Surgery

By transferring their Lloyd George files to a digital system, Penrose surgery has freed up space within the practice. These spaces have been re-purposed and put to use providing extra services for patients. The practice is now able to provide more specific and specialised care through the introduction of a mental health nurse and paramedic.

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