Is our patient check-in system the right fit for you?

Article posted on 17th May 2019

We know that with so many check-in systems out there, it can be difficult to know which one can give you the most for your money. To make things as simple as possible, we’ve broken down exactly what you get when you choose our solution.

We’ll support you through every stage of the process

Right from the get go, all of our patient check-in deployments are assigned an experienced engineer who’ll deliver, install and configure your system with minimum disruption. Ian Guest, our assistant regional manager for the North, explains the process in a bit more detail:
“Following installation, our engineer will explain the key features of the arrivals kiosk and configure the system to meet your exact requirements. We’ll then show you how patients checking-in with the system displays in your clinical software, and how patient-targeted messaging, patient alerts and appointment booking works.”

“We chose to go with Egton’s system because they were value for money, they integrated with EMIS Web, they have an excellent reputation and they met the IT requirements.”

Samantha Coop, IT project coordinator, Greater Manchester Shared Services (GMSS)

We’ll also find out if you have any bespoke needs – if you do, we’ll work out a plan to ensure they’re met. As Kate Zivarts, our sales support executive details, “We’ll always make sure we’re on-hand for any questions you might have throughout. And if you need any extra requirements like cabling, we’ll get that sorted in no time.”

With everything handled by our various teams of experts, you’ll be able to continue focussing on doing what you do best: delivering excellent patient care.

“It took about half a day and we were all up and running – and that included us having the confidence to use the system.”

Kay Keane, practice business manager, Alvanley Family Practice

Find flexible help whenever you need it

If all of that isn’t enough, our service desk is also here to lend a helping hand when you need it. They can support you with:

  • understanding the questionnaire module, including details on how to buy and effectively use it
  • creating customisable messages so that you can target certain patients, eg by creating reminders for vaccinations
  • adding doctors and staff as administrators so that everyone can get on board with using your system
  • changing your checking-in format, which is bespoke to each practice and can be tailored to meet your exact needs.

As Simon Duck, service desk analyst says: “No matter how big or small the question, we’re always happy to help. We know how important the check-in kiosk is to your waiting room, so we want to make sure we resolve any issues or questions as quickly as possible.”

For those of you who don’t fancy picking up the phone, EMIS Now’s got a whole range of self-help articles and videos that can help you during and after your installation.  

Giving you the best technology by keeping everything up to date

We want to ensure you’re always getting the most from your system, which is why we release regular updates. Shaped and informed by your feedback, these updates are headed up by our product architects who keep everything running smoothly.

“Customers are at the heart of what we do,” explains Isaac Solts, product architect. “We always make sure that new updates and features meet customer requirements and, most importantly, they improve both the customer and patient experience.”

“The update process went perfectly. I’d really recommend the software to other practices. Isaac was really helpful throughout the whole process and everything went smoothly.”

George Blandford, clinical systems manager, Whitstable Medical Practice

These updates can end up making a big difference. In one of our more recent releases, we redesigned the whole look and feel of the portal that you use to update your kiosk to make it easier to use.  

Features that really ensure you get the most out of your money

Our patient check-in solution’s been designed with you and your patients in mind, so now that we’ve looked at how we install and support your system, let’s get an idea of what features you can really benefit from.  

  • Appointments: Save vital reception time by allowing patients to book appointments through the kiosk. You can also optimise your walk-in or telephone triage time if you’re using EMIS Web or EMIS PCS as patients can arrive for appointments during untimed sessions.
  • Customisable messages: Whether you want to let patients know about waiting times, available clinics or something else entirely, you can share whatever information you need to by creating your own content.
  • Thirty language options: All of the languages that patients can use have been professionally translated in a medical context to ensure accuracy and a great experience.

“The majority of patients use our check-in system. It helps with the flow of patients coming in and out as less people need to visit reception.”

Gillian Schofield, Hillfoot Surgery

A system that slots in with all that you do

Our dozens of years of experience in healthcare mean that we really understand what can help you and your patients the most. 

It’s also this experience that has shown us how important it is for you to be able to manage all of your systems in one place. As part of EMIS Group, we can do so much more than traditional providers in helping you to do just that. Our scope also means that you can also get all your support from one place, so you don’t have to worry about contacting several support teams when you require help.

So whether you’re looking for an easy-to-use system, comprehensive support, great design or something else entirely, patient check-in is here to meet all your requirements.

Make a quick enquiry

Let us know a few details about yourself and our team will get back to you as soon as possible

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