Service desk

Wherever you are and whenever you’re calling, know that you can rely on the experts on our 24-hour support desk. We’ll provide you with the right advice and guidance that’ll efficiently resolve your IT queries and issues.

Supporting you to carry on providing effective patient care across practices

Our expert team are on hand to ensure that you can continue to deliver effective care by helping to keep the systems that underpin your services available.

Key benefits

We’ve got the scale to support you, no matter your size

From single practices to CSUs and CCGs, we’ve got the resources to help you deal with your problems, no matter how big or small they are.

Working to pre-defined SLAs

By working to pre-agreed and clear service level agreements, you know that you’ll receive effective and timely support.

UK-based and help available 6 days a week

With a UK-based team that’s available 6 days a week, we’re here to help at whatever time you might need us.

Support that’s accredited to international standards

Our experienced team, who meet ISO standards in service management, quality management and information security, provide a secure and high-quality service.

UK-based support that’s here to help 

We take pride in being able to quickly resolve your IT issues and provide efficient answers to your queries, thanks to our skilled and knowledgeable service desk experts.

Based in the UK, we’re available Monday-Friday 7am-10pm and Saturdays 8am-1pm  for you to report or escalate your incidents. It means that no matter where you are and no matter when you might need us, you have access to dependable support that effectively handles your disruptions so that you can get back to focusing on your organisation and services.

74,654 calls answered in 2018 with a 84% fix rate

Reliable and effective support that matches your requirements

From the moment you call, we take ownership of your problem and do everything we can to give you a speedy fix.

We have the resources and scale to effectively diagnose your incidents and guide you through to what to do when things do go wrong. It’s why our technical consultants spent over 8,000 hours on over 70,000 calls last year, providing a wide variety of organisations with high-quality and high-volume support.

Watch the video below to find out how our service desk can help your organisation

Fully accredited and guaranteed help

Keeping your organisation safe and secure with Endpoint protection 

Endpoint protection consists of suite of monitoring tools including, antivirus, anti-malware and intrusion detection and firewall (perimeter security) programs which are administrated remotely by the Service desk.

Our dedicated Security, Governance and Risk teams ensure that all process, products and services meet our stringent standards and that all members of staff have help and guidance on hand

Thomas Solts, Head of customer experience

Security and monitoring specific to NHS infrastructure 

Egton complies with all CESG (National Cyber Security Centre) Best Practice guidance, additionally we works closely with NHS CareCERT and GOVUK Cert teams to ensure we can rapidly respond to industry wide threats.

Our central monitoring system supports log shipping and inspection, allowing for the quick identification of security issues or suspicious activity within log files as such implement abest practice patch management policy, ensuring supported systems are patched quickly, but without introducing unnecessary risk.

Our Accreditations

Make a quick enquiry

Let us know a few details about yourself and our team will get back to you as soon as possible

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