Online Triage

A 24-hour triage system that’s accessed via your practice’s website, Online Triage provides patients with a convenient way to seek health advice. With links to self-care resources and forms for detailing symptoms, it supports patients around the clock to help relieve the pressure practices face.

Provide round-the-clock care while triaging more effectively

Work more efficiently with an online consultation system that allows patients to detail their health issues to their practice and empowers them to self-care.

Support patients whenever they need it

Patients have 24/7 access to online triage forms that allow them to submit their health queries at any time.

Reduce the pressure on your practice

Provide an alternative option for those who don’t necessarily need a face-to-face appointment and free up space for those who do.

Clinical-led decision making

Our 14 ready-to-use forms have been clinically authored and approved, ensuring patients are directed to the best possible care pathway.

Help patients to self-care

Ensure that patients know what steps to take with self-help links and automatic flags for any urgent enquiries.

Improve access to care and reduce unnecessary appointments

Provide your patients with support around the clock with our medical triage software. Accessed through your practice website, Online Triage allows patients to securely detail their symptoms for a range of common areas through simple electronic forms.  

While all forms are passed to your practice for assessment, the system directs patients to the most suitable route of care based on their symptoms, whether that involves your practice, A&E, or specialist and community care. Patients are also supported to manage their own health where appropriate with access to exclusive, clinically authored resources from

By supporting your clinical triage, Online Triage helps to ensure patients receive care in the right place, from the right person and at the first point of contact. With your patients empowered and their needs more easily understood, our online triage system helps you to free up GP time and improves patients’ access to your services.

Customisable to suit you and your patients’ needs

Built for the future

Funding available for our DPS-approved triage system

For practices in England, Online Triage’s cost can be supported through General Practice Forward View funding. Available for those looking to implement online consultation systems, the funding feeds into NHS England’s digital transformation strategy that’s focused on saving clinical time and helping patients to more easily navigate care.

Our electronic consultation software is also approved on the dynamic purchasing system (DPS) framework. A way of procuring NHS-approved solutions, it means that you can be assured that Online Triage meets the highest standards.


More about Online Triage

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