Online Consult

Work efficiently and collaboratively with our online triaging system. Simply accessed by clicking a button on your practice website, Online Consult allows patients to easily seek support or access self-help advice, either for themselves or for those in their care

Making things more convenient for patients and providers alike

Whether you’re a single practice looking to streamline triage or a CCG wanting to transform care across an area, our system can help organisations of all sizes to improve access to their services.

Clinical-led decision making

Gain access to 200 videos and over 75 forms that have been written, recorded or approved by a teams of GPs with over 20 years’ experience and’s clinical director, Dr Sarah Jarvis.

Reduce the pressure on your organisation

By making the best use of your clinical capacity, you can reduce patient waiting times and the amount of face-to-face appointments needed.

Support patients 24/7

Patients can access Online Consult and submit health queries, at any time, from your practice website or directly through all web browsers and mobile app.

Delivering accurate advice with triage support

With patients sharing relevant, easy to digest information, you can ensure they receive the right advice, in the right format, from the right person – right away.

Clinically designed, with you and your patients in mind

Giving your patients convenient access to alternative forms of support via Online Consult could make all the difference to your ability to provide efficient and collaborative care.

Customisable and easily accessed via a click-through button on your practice website, our triaging and consulting system allows patients to complete 75 electronic forms that cover 91 topics, all of which can be used to send relevant information to you. Your patients are able to access vital self-care resources too, including 200 videos that focus on the most popular medicines, conditions and self-help exercises in bite-sized two-minute chunks.

To make sure that everything works the way it should, all forms have been clinically authored, designed and approved by a team of more than 20 GPs who have over 20 years’ experience in creating clinical content. All of the system’s forms and videos have also had input from Dr Sarah Jarvis, MBE, FRGCP (fellowship of the royal college of general practitioners) and’s clinical director.

Following recommendations by the BMA, Online Consult has undergone the rigorous process of obtaining the MHRA CE Mark for a stand-alone medical device. This assurance is testament to our principles of providing a clinically robust service to professionals and patients.

Increase efficiency and better manage demand 

Relieve pressure by ensuring care is provided in the right place

With patients sending across relevant information, you can deal with many issues remotely and reduce unnecessary appointments.. The red flag system for critical symptoms alerts patients when to quickly seek out urgent care rather than compromising their health waiting for GP appointment.

The ability to customise links helps to relieve strain further by allowing you to signpost patients to providers of your choice – whether they be local services, pharmacies, specialist and acute care, NHS 111 or social prescribing.

Effective 24-hour support for both patients and carers

Funding available to help you transform your services 

Transforming your practice may not cost you a thing thanks to General Practice Forward View funding. Available for those looking to implement online consultation systems, it feeds into wider NHS England digital strategies that focus on saving clinical time and helping patients to better navigate care.

You can easily follow the NHS’s preferred procurement process too, since Online Consult is approved on the dynamic purchasing system (DPS) network.


More about Online Consult

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Let us know a few details about yourself and our team will get back to you as soon as possible

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