Healthcare IT managed service

Supporting IT infrastructure and providing your organisation with a complete support and service solution.

Helping to manage your IT estate

Save time and money by tying all elements of managing your healthcare IT into one contract. With engineering, support and servicing resources on hand when you need them, you can keep track of your healthcare IT with ease.

Key benefits

Adaptable to your organisation

Our healthcare IT service can be built around your organisation to suit your needs and alleviate pressure.

An Egton owned and operated repair centre

We don’t rely on third-party warranty repair centres so you receive a faster, more direct and more informed service.

Accredited 24/7 service desk

Our 24/7 service desk is accredited by NHS Digital and compliant with Information Technology Infrastructure Library (ITIL) and BSI 9001:20000.

Dedicated service account manager

You’ll be provided with monthly and quarterly tailored reports to track your service and monitor your ever changing needs.

Flexible to the needs of your healthcare organisation

We can adapt to suit the needs and capabilities of your organisation, becoming a bridge where needed and further enhancing your current service offering.

We’ll also provide an account manager who’ll provide monthly and quarterly reports monitoring your IT service and KPIs. These reviews and reports help you keep a clear view of what your IT infrastructure needs to be as effective as it can be across your estate.

Furthermore, our service can be supported with dedicated engineering services which can be built into your contract or deployed as and when needed.  This allows you to get to know our engineers and allows them to get to know you so that they can provide the right solutions and hardware for your organisation.

Support, service and hardware provision

Our healthcare IT managed service provides all the support, servicing and provision of hardware for your organisation. This includes:

We’ll also deploy and roll-out all your software and hardware, covering all new hardware and printers. We can even remotely manage your software roll-out using Endpoint management.

You’ll also receive complete support for a variety of Windows operating systems and we’ll respond to and mitigate any zero-day threats that may affect your organisation. This saves you time and allows you to keep operating with minimal disruption.

Pulling these separate elements of managing a busy healthcare organisation into one place can alleviate the headache of juggling numerous tasks by providing one point-of-contact.

Asset management and audits

Auditing the status of your hardware, keeping you up to date with when it nears the end of its life and needs replacing. This means your organisation is less likely to be caught out by suddenly failing hardware, which could otherwise disrupt your services and rack up unexpected costs.  

Our engineers are able to analyse the IT infrastructure across your entire estate and make recommendations based on your specific needs. This helps you to ensure you have the right hardware for the job with minimal effort and expenditure, saving you time and money.

Asset management will also help you to stay compliant with a holistic view of individual devices.

A dedicated IT service desk

We provide a 24/7 helpdesk with a dedicated support number, so you have access to around-the-clock support for all your IT needs. With over 40 analysts, we answered 109,986 calls in 2017 with an 80% fix rate.

If you have a mixed estate or currently work with numerous IT providers, we can liaise with third-party IT providers on your behalf. This will save you time by providing a single point-of-contact for your organisation and staff. This makes dealing with management tasks simpler and allows you to work more effectively. We’re also members of Service Desk Institute (SDI), which helps us maintain and improve standards.

Take the first step toward digital transformation with our healthcare IT managed service.

Find out more about how managed services could help your organisation by reading our case study.

Having a dedicated engineer is a great asset to the organisation. The resource is managed and dispatched by Egton’s Service Desk which means there’s always someone on hand to speak with our staff and deploy resource to member practices as required.

Mike Byron, primary care GP IT manager, NHS Leeds Clinical Commissioning Groups Partnership states

Make a quick enquiry

Let us know a few details about yourself and our team will get back to you as soon as possible

Success Story

Managed Service - North Leeds CCG

Find out how our dedicated service covering engineering and  service desk has provided front line support to the organisations team across:

  • 26 practice's serving 211,000 patients
  • For a WiFi solution covering 135 practices and branch. 
Read the case study

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