Cloud Telephony

Make the most of how you communicate with a telephony system that goes beyond what your traditional phone line can do. Simplified and easily scalable, it provides you with a range of features that support more joined up and streamlined ways of working.

Effective communication is key to effective patient care

Deliver more efficient and effective care with an advanced telephony system that improves how you collaborate across practices, federations and connected care areas.

Key benefits

Better support for both patients and staff

With 99.999% availability and guaranteed quality on concurrent calls, the likelihood of poor and dropped calls is reduced.

A high-quality system that’s easily scaled across areas

Whether it’s for a single practice or across an entire CCG, you can easily add and remove users to provide everyone with the same high-quality system as and when it’s needed.

Reduce queues on your phone lines and in the practice

Automatic voicemail notifications and office numbers that can be used when mobile help reduce the strain on busy receptionists and cut long queues.

Providing simple oversight of your operations

Monitor and manage the system through a single dashboard to simply gain a better understanding of your operations.

Giving you more options

Move your telephone system to the cloud with a next-generation solution that supports more flexible, modern and streamlined ways of working.

Cloud Telephony improves communication and collaboration by giving you more options than standard phone systems. From interactive voice response (IVR) customisation and call recording to conference calling and automated call distribution, it provides you the tools you need to make working practices more efficient.

It’s something that staff across organisations can benefit from. Reception staff are given more time thanks to automatic voicemail notifications that are sent to the right users, while mobile workers can use their office phone number on any device to receive calls no matter where they are. Meanwhile, free calls between users improves teamwork and helps to deliver real cost savings.

Better manage with a scalable and simple-to-use solution

99.99% availability

Know you’re supported with a reliable and secure system

Fully encrypted and delivered through a hosted network in the UK, Cloud Telephony also provides you with a guaranteed uptime of 99.999% - making your system not only safe, but reliable.

You’re also guaranteed call quality on concurrent calls across your private network and can easily keep everything up to date by rolling out secure updates. And if you do need support, you’re backed up with access to our 24/7 helpdesk all year round.

24/7 support desk provides support all year round

Make a quick enquiry

Let us know a few details about yourself and our team will get back to you as soon as possible

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