We pride ourselves in providing superb customer support and fixing problems quickly, we are always there when you need to report or escalate your IT queries.
From installation services to telephone support, our UK based service desk is available 24/7 to offer advice and guidance whenever and wherever you are.
Reliable support on our products and services
- With an 85% first-time fix rate, we will do all we can to fix your problem and go the extra mile to deliver the best outcome for your business.
- Our experienced technical consultants take ownership of the call giving you effective information and incident diagnosis.
Able to meet your requirements
- We have the resources and scale to provide high quality, high volume remote technical support. Last year we answered more than 70, 000 calls.
- We spent over 8, 000 hours helping customers on the phone, providing dependable support enabling you to focus on your business.
- Experienced to help when things go wrong with over 65, 000 incidents raised and diagnosed by our service desk in 2015.
Helping you deliver IT led services
- Pre-defined SLAs give you the confidence to rely on your technology and focus on delivering great patient care.
- On-site parts and labour cover for faults which cannot be resolved over the phone.
- We are ISO 9001 quality management, 20000 service management and 27001 information security accredited delivering the highest level of service.